配送ポリシー
配送について
国内配送
ご注文いただいた商品は、ご注文・決済確認後、1〜10日以内に発送いたします。
発送完了後、追跡番号をメールにてお知らせいたします。
天候、交通事情、配送会社の状況、その他やむを得ない事情により、発送・お届けに通常よりお時間をいただく場合があります。
送料は、ご注文内容および配送先に応じてチェックアウト時に表示されます。
住所不備・受取拒否について
ご注文の際は、配送先住所、郵便番号、電話番号等に間違いがないことをご確認ください。
住所不備、長期不在、関税・輸入税のお支払い拒否、受取拒否等により商品が当店へ返送された場合、返送および再発送にかかる費用をご負担いただく場合があります。
配送に関するお問い合わせ：
International Shipping
CLUTCH TOKYO ships internationally.
Orders are dispatched within 1–10 days after the order and payment are confirmed. Once your order has been shipped, you will receive a shipping confirmation with tracking information.
International shipping is available for orders with a total weight of up to 25 kg per order.
For orders over 25 kg, please contact us at clutch@clutch-tokyo.jp before placing your order. We will provide you with a separate shipping quote.
Shipping fees are calculated according to the destination and order details and will be displayed at checkout.
Duties & Taxes
Import duties, taxes, VAT, customs fees, and other charges may apply depending on the destination country or region.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
CLUTCH TOKYO cannot determine or guarantee the amount of duties, taxes, or other import charges in advance. Please contact your local customs authority for further information.
Delivery Delays
Delivery times vary depending on the destination, customs clearance, local holidays, weather conditions, flight schedules, and carrier operations.
Please note that international deliveries may occasionally take longer than expected. CLUTCH TOKYO cannot guarantee delivery dates or be held responsible for delays caused by customs or shipping carriers after dispatch.
Incorrect Address / Refused or Unclaimed Shipments
Please make sure that your shipping address, postal code, telephone number, and other contact information are correct before completing your order.
If a package is returned to us due to an incorrect or incomplete address, refusal to pay import duties or taxes, refusal of delivery, or failure to collect or receive the shipment, the customer may be responsible for return shipping and any additional costs required for reshipment.
For shipping inquiries, please contact: